At Apex Travel Point (Takiloft Homestay), we understand that travel plans can change. This policy outlines our cancellation and refund terms to ensure transparency for all guests.
Cancellation by Guest
Standard Cancellation Timeline
- 14 or more days before check-in: Full refund of the total booking amount.
- 7 to 13 days before check-in: 50% refund of the total booking amount.
- Less than 7 days before check-in: No refund. The full booking amount is forfeited.
- No-show (failure to arrive without notice): No refund. The full booking amount is forfeited.
Special Circumstances
Refund requests outside the standard policy may be considered in cases of:
- Documented medical emergency of the guest or an immediate family member
- Death of an immediate family member
- Government-mandated travel restrictions directly preventing travel to Iligan City
Supporting documentation (medical certificate, death certificate, or official government advisory) must be submitted within 48 hours of the cancellation request. Approval is at the sole discretion of Apex Travel Point management.
Cancellation by Apex Travel Point
In the unlikely event that we must cancel your confirmed booking due to circumstances within our control (such as a property maintenance issue or overbooking error), you will receive:
- A full refund of the amount paid, processed within 7–10 business days, OR
- The option to reschedule your stay at no additional cost, subject to availability.
How Refunds Are Processed
Refunds are returned to the original payment method used at the time of booking. Estimated processing times are as follows:
- Stripe (Credit/Debit Card): 5–10 business days
- Wise Transfer: 3–5 business days
- Skrill: 2–5 business days
- PayPal: 3–5 business days
- Local Philippine Bank Transfer: 3–7 business days
Processing times may vary depending on your bank or payment provider and are beyond our control once the refund has been initiated.
Modification of Bookings
Guests may request changes to check-in or check-out dates, subject to room availability at the time of the request.
- If the new dates result in a lower total rate, the difference may be applied as a credit toward a future stay. Cash refunds for rate differences are not available.
- If the new dates result in a higher total rate, the additional amount must be paid before the modification is confirmed.
Non-Refundable Bookings
Certain promotional rates or special packages may be offered as non-refundable. These will be clearly marked as "Non-Refundable" at the time of booking. By completing payment for a non-refundable booking, the guest agrees that no refund will be issued under any circumstances.
How to Request a Cancellation or Refund
To submit a cancellation or refund request:
- Email us at support@apextravelpoint.com
- Or WhatsApp us at +63 997 950 5234
Please include your full name, booking reference number, check-in date, and reason for cancellation. We aim to respond to all requests within 48 hours.
Contact Us
- Business: Apex Travel Point (Takiloft Homestay)
- Address: Purok 5A, Tambo Hinaplanon, Iligan City, Lanao del Norte, Philippines 9200
- Email: support@apextravelpoint.com
- Phone / WhatsApp: +63 997 950 5234
- Website: www.apextravelpoint.com